Refused Freight, Unsafe Conditions & Site Problems
WHAT TO DO
For refused freight, damage, an incorrect address, missing access, unsafe unloading or conflicting instructions, pause and contact dispatch before proceeding. Record factual notes and clear supporting photos. Follow safety requirements.
WHAT TO AVOID
Do not leave freight without authorization, mark an unsuccessful delivery complete or turn a site problem into an argument. Do not attempt unsafe loading or unloading.
WHEN TO CONTACT DISPATCH
Contact dispatch as soon as you identify a problem you cannot safely resolve. Give the shipment reference, location and facts. Dispatch will confirm the next step. Continue only when it is safe and the instructions are clear.
DISPATCH
Call +1-289-622-5678 ext. 100 or email [email protected]
For refused freight, damage, an incorrect address, missing access, unsafe unloading or conflicting instructions, pause and contact dispatch before proceeding. Record factual notes and clear supporting photos. Follow safety requirements.
WHAT TO AVOID
Do not leave freight without authorization, mark an unsuccessful delivery complete or turn a site problem into an argument. Do not attempt unsafe loading or unloading.
WHEN TO CONTACT DISPATCH
Contact dispatch as soon as you identify a problem you cannot safely resolve. Give the shipment reference, location and facts. Dispatch will confirm the next step. Continue only when it is safe and the instructions are clear.
DISPATCH
Call +1-289-622-5678 ext. 100 or email [email protected]