Waiting, Delays & Communicating with Dispatch
WHAT TO DO
Be patient during loading, unloading and other site delays. Record your arrival, waiting, loading and unloading times accurately. Tell dispatch about delays, breakdowns or changed arrival times.
WHAT TO AVOID
Do not pressure staff or argue about waiting. The SpeediiDelivery office handles customer billing. Route pricing and waiting-charge questions to dispatch.
WHEN TO CONTACT DISPATCH
Notify dispatch when delays affect the assignment or appointment. Explain where you are, the shipment reference and what is causing the delay. Record approved extra services and supporting notes. Customer charges do not automatically equal your owner-operator payout; your agreed terms apply.
DISPATCH
Call +1-289-622-5678 ext. 100 or email [email protected]
Be patient during loading, unloading and other site delays. Record your arrival, waiting, loading and unloading times accurately. Tell dispatch about delays, breakdowns or changed arrival times.
WHAT TO AVOID
Do not pressure staff or argue about waiting. The SpeediiDelivery office handles customer billing. Route pricing and waiting-charge questions to dispatch.
WHEN TO CONTACT DISPATCH
Notify dispatch when delays affect the assignment or appointment. Explain where you are, the shipment reference and what is causing the delay. Record approved extra services and supporting notes. Customer charges do not automatically equal your owner-operator payout; your agreed terms apply.
DISPATCH
Call +1-289-622-5678 ext. 100 or email [email protected]