Owner-Operator Standard Operating Procedures (SOPs)

📞 Communication & Contact

• Dispatch Email: [email protected]

• Phone: +1-289-622-5678

• Dispatch Hours: 8am-5pm

• Always reply quickly to chats, calls, texts, or emails from dispatch.

• Tell dispatch ASAP if you:

• Have a delay

• Break down

• Are in an accident

• Have an emergency affecting your load

🚚 Vehicle & Equipment

• Your vehicle must be clean, well-maintained, and suitable for LTL or FTL loads.

• Keep all maintenance up to date.

• Minimum cargo insurance coverage: $100,000.

• SpeediiDelivery may require company branding (magnets or decals) on your vehicle.

• Equipment required:

• Straps

• Load bars

• Safety vest

• Smartphone with a data plan for the driver app

📦 Daily Operations

• Check your daily load list in the Driver App or dispatch emails.

• Confirm your loads quickly after assignment.

• Complete pickups and deliveries on time.

• Maintain a professional appearance and attitude.

🏢 Pickup & Delivery Process

At Pickup:

• Confirm shipment details (skid count, weight, instructions).

• Take photos if required.

• Collect correct paperwork.

At Delivery:

• Get clear Proof of Delivery (POD).

• Follow customer site rules.

• Contact dispatch immediately for issues like:

  • Refused shipments

  • Damaged freight

  • Changes in delivery instructions

  • 
    

📝 Proof of Delivery (POD)

• Upload your POD immediately in the Driver App.

• Acceptable POD includes:

  • Signed bill of lading (BOL)

  • Electronic signature in the app

  • Clear photo of signed paperwork

Note: Missing PODs may delay your payment.

🔒 Cargo Handling & Security

• Always secure your loads with straps or load bars.

• Never leave freight unattended in unsafe areas.

• Report damages or shortages before leaving the shipper or consignee.

🤝 Customer Service

• Be polite and professional.

• Do not discuss separate business deals directly with customers.

• Represent SpeediiDelivery with respect.

⚠️ Safety & Compliance

• Follow all traffic laws and safety regulations.

• Comply with hours-of-service laws.

• Keep licenses, insurance, and permits valid and updated.

🚫 No-Show & Missed Pickups

• Missing a pickup is serious.

• Three (3) no-shows can lead to suspension or termination.

• Contact dispatch immediately if you can’t complete a load.

💰 Payment & Settlement

• Payments are issued weekly (every Friday).

• Payouts range from 70–80% of revenue (as per your agreement).

• Payment depends on:

  • Completing loads accurately

  • Submitting PODs on time

• For payment questions, email [email protected].

🗂️ Insurance & Documentation

• Maintain at least $50,000 cargo insurance.

• Add SpeediiDelivery as Additional Insured on your Certificate of Insurance (COI).

• Provide updated documents when requested.

🔐 Confidentiality & Non-Solicitation

• Never share customer details with outside parties.

• Do not try to solicit business directly from SpeediiDelivery customers.

• Your confidentiality and non-solicitation obligations continue for 24 months after ending your relationship with SpeediiDelivery.

🔄 Updates

• SpeediiDelivery may update this SOP at any time.

• Updates are shared via:

  • Speedii Delivery knowledge base

  • Company emails

• You are responsible for staying up to date.

✅ Acknowledgement

By accepting loads from SpeediiDelivery, you agree to follow this SOP.

Questions? Contact [email protected] or call +1-289-622-5678.